END OF CHAPTER

PROFILE

NAMA:  ALIA FARHANA BINTI MUSTAFA
NO.MATRIC:  2012804464
CLASS: BM1114C (tapi join class E jugak)
SUBJECTS: MGT 300

Chapter 15 : OUTSOURCING IN THE 21st CENTURY

Outsourcing Projects

• outsourcing : arrangement by which one organization provides a service or services for another organization that chooses not to perform them in house.
• The three different forms of outsourcing option a project must consider onshore outsourcing, nearshore outsourcing and offshore outsourcing.                              

Outsourcing Benefits

• increase quality and efficiency of a process,services or function.
• reduce operating expenses
• access to advanced technologies
• reduce time to market for products or services.
• resources focused on core profit generating competencies.

Outsourcing Challenges

• contract length
• competitive edge
• confidentiality
• scope definition

Chapter 14 : CREATING COLLABORATIVE PARTNERSHIPS

Web 2.0 : Advantages of Business 2.0

Web 2.0 is the next generation of internet uses is a more mature,distinctive communication platform characterized by new quality such as collaboration, sharing and free.

Business 2.0 provided a virtual environment that,for many new employees, it just as vibrant and important as the physical environment.


4 Characteristics of Business 2.0

1. CONTENT SHARING THROUGH OPEN SOURCING

• Open systems : consists of nonproprietary hardware and software based on publicly known standards that allow third parties to create add on products to plug into or interoperate with the systems.
• Source code : contains instructions written by a programmer specifying the action to be performed by computer software.
• Open sources : refer to any software whose sources code is made available free for any third party to review and modify.

   2. USER CONTRIBUTED CONTENT

• Created and update by many users for many users.
• One of the popular forms of users generated content is a reputation system,where buyers post feedback on seller.

  3. COLLABORATION INSIDE THE ORGANIZATION

• Set of tools that supports the work of team or groups by facilitating the sharing and flow of information.
• collective intelligence: collaborating and taping into the core knowledge of all employees, partners and customers.
• explicit knowledge : consist anything that can be documented, archived and codified.
• tacit knowledge : knowledge contained in people hands. 

  4 . COLLABORATION OUTSIDE THE ORGANIZATION

• Refer to the wisdom of the crowd. 

Networking Communities Business 2.0

• Social media : refer to website that relay on user participation and users contributed content such as facebook and youtube.
• Social network : application that connects people by matching profile information.
• Social networking : practices of expanding your business or social content by constructing a personal network.

Social Tagging

• tags : specific keywords or phrases incorporated into website content for means of classification or taxonomy.
• social tagging : describe the collaborative activity of marking share online contents with keywords tag as a way to organize it for future navigation.

Business 2.0 Tools for Collaborating

1. blog
2. wikis
3. mashups

Chapter 13 : EBUSINESS

E- commerce and E-business :

Industries Using : E business Example

E-business Models :

• an approach to conducting electronic business on internet.

E-business Tools :

E-business Benefits and challenges :

1. E business Business:

• highly accessible
• decreased cost
• increase convenience
• increase global reach

  

     2. challenges :

• protecting consumers
• leveraging existing systems
• increasing liability
• providing security
• adhering to taxation rules.

Chapter 12 : ENTERPRISE RESOURCE PLANNING

Enterprise Resource Planning (ERP) : ERP systems is a database,when a user enters or update information in one module,it is immediately and automatically update throughout the entire system.

ERP PROCESS FLOW

The Evolution Of ERP :

Integrating SCM , CRM and ERP :

• SCM,CRM and ERP are the backbone of e business.
• Integration of these application is the key to success for many companies.
• Integration allows to unlocking of information to make it available to any user, anywhere and anytime.

• General audience andpurpose of scm crm and erp:

Integration Tools :

Chapter 11 : Customer Relationship Management

Customer Relationship Management : enable an organization to provided better customer service,make call centers more efficient and help sales staff close deals faster.

Benefits of CRM :

• CRM Predicting technology help organization predict customer behavior.

Operation and Analytical CRM :

Chapter 10 : SUPPLY CHAIN MANAGEMENT

Supply Chain Management : carry flow of information about raw material and product.


Basics of Supply Chain : organization must embrace technology that  can effectively manage supply chains.

Information Technology Role in the Supply Management : its primary role is to create integration or tight process and information linkages between function within a firm.

Factor Driving Supply Chain Management :

Supply Chain Planning and Supply Chain Execution :

Supply Chain Management Success Factors :

1. the factor fostering speed

  

  

  2. 7 principles of supply chain management.